FAQs

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We're here to help. Give us a call (972) 972-4727.

What is different about Covering?

Our commitment is to do the job right, putting you first. We are striving to get better every day and welcome your feedback to help that process.

We believe in making a difference, that’s why we go to work to give back, not just put new roofs on house. Find out about what makes us tick.

What are customers saying about Covering?

Our number one source of new customers is referrals from past customers. Find out what they are saying.

How should I decide which contractor or roofing company to select?

A home is a family’s greatest investment. You should go with a reputable contractor/roofing company that you can trust to do the job right. It is essential to check online reviews, liability insurance coverage, BBB ratings, and make sure your roofing company is local to DFW. The last thing you want is to do business with a storm chaser.

A roof is critical to the protection of your investment, you should pick a contractor that has you covered.

Why the name Covering?

After years in the roofing, construction and home service industry we have seen a big need for simplicity and quality service. Instead of starting with margins and profit, we wanted to take a whole new approach to how we service customers. We started with people in mind, and built from there.

By definition a roof is a ‘covering’ over a dwelling. Our name reflects our desire for a new, simple, innovative, customer driven approach to roofing. We hope you like it.

Is Covering Insured?

Yes, we are fully insured. Though it's not required in many areas for roofing companies to have liability insurance, it's a good idea to find a contractor who is insured in case the worst happens while a contractor is on your roof.

What types of customers have you worked with?

At Covering, we work with everyone. If you have a leak or need a new roof, we would love to work for you, to earn your business with exceptional service.

Do you storm chase?

No. We are based here in DFW, with our headquarters in McKinney, family owned, and locally operated. We stand behind every roof with an industry leading 5 year warranty on our work, and so we need to be here to back that up. That’s why we only do work in our service area and our local community.

In other words, we’ll be around if you have an issue. We are in it for the long run, not a quick buck.

Do you have a warranty?

Yes. We stand behind our work. We offer the industry leading 5 year warranty on all labor and workmanship.
Furthermore, depending on your choice, most material (roofing shingles) we use come with a 25 to 30 year manufacturer's warranty. For more detail on our warranty call us at (972) 972-4727.

Can I do the work myself?

It’s not recommended for a homeowner climb on their roof. There is a high risk of injury, and if the job is not done right, additional water can severely damage the home. Furthermore, mistakes and accidents on the job happen. Homeowners Insurance companies also require that the new roof is done right.

What other work can you do?

Covering specializes in residential roofing and general contracting surrounding insurance claims from storm damage. So if your gutters, and siding is damaged, we can do that too. We do gutters, siding, painting, decking, doors, windows and anything related to your insurance claim.

We work with an excellent network of specialists, helping you every step of the way. We do all the legwork so you can sit back and relax.

What materials do you work with?

Since we guarantee our work, we strive for highest-quality materials and workmanship. Primarily, we work with GAF Timberline HD® Shingles and Owens Corning® Roofing Shingles, who provide excellent quality and durability for residential roofing. We do work with other materials on request, so please ask your dedicated project manager to review the options for your home.

Can I choose my roofing colors?

Oh yes. We will leave you with all the color and type shingle samples so you can get everything just right. Keep in mind, that most communities have HOA requirements, so you’ll also want to check with them to understand options. Most homeowners simply replace the roof with a similar color to the original damaged roof.

Does Covering offer financing?

Yes! Covering has partnered with industry leaders, GreenSky® Financing to make financing your new roof as simple and hassle-free as possible.

If roof insurance is not an option for you, GreenSky® has simple and attractive payment terms that may help you and your family get a new roof, taking advantage of low monthly payments.

What if I don’t have, or don’t want to go through my insurance?

No worries, we can work with that too. Schedule your free ‘26 point inspection’, and we can walk through the whole process with you. We’ll do the inspection, and give you a no obligation quote for work.

How do I file an insurance claim?

While we can’t directly help, we can certainly answer questions and help you along your way. Call us at (972) 972-4727 or speak to your dedicated Covering project manager.

Your home insurance company should have a toll free phone number, who you can reach out to and mention your recent storm damage.

How long will it take to replace my roof?

Most roof replacements can be done in a day or two. Some can take a little longer, however our trained roofing inspectors and project managers can give you all the details during the full roof inspection.

How much will my roof cost to replace?

Every roof is different, and pricing varies based on many factors. Our certified inspectors will be able to give you all the measurements and estimates within minutes of our free ‘26 point inspection’.

We use the latest technology including satellite imagery to give you the most accurate cost assessment possible.

Pricing for the new roof, or the repair is normally determined per square foot. Cost will depend on the roofing layers being removed, pitch of the roof, material choices, and height from the ground. Most Insurance claims will cover the full cost minus the policy deductible. The amount of the deductible is based on your homeowner's insurance policy terms.

How long will the ‘26 point’ inspection take?

Generally it takes about 30 minutes. We’ll call you on our way out, make sure were on time, and ensure it a stress free process. After our free inspection, feel free to ask any questions. We are here to help.
Our ‘26 point’ inspection is far more comprehensive than most, but we want to get it right.

Who do you send to my house?

All of our inspectors and project managers are certified and background checked. We work with our team members to provide the highest levels of training, service and customers experience. Ultimately we want to provide the level of service we would expect.

Is the ‘26 point’ roof inspection really free?

Yes, 100% free. Our goal is to help you identify if you need a new roof, repair, and ultimately help you along the way. You can schedule a free, no obligation, comprehensive ‘26 point’ roof inspection. Better yet, to ensure no further damage, we will be there within 24 hours.

What causes damage on the roof?

Most commonly, high winds can rip and even pull off shingles, leaving the roof deck, underlayment or old shingles from a previous roof all exposed to rain, hail, and wind.
Heavy winds can also curl and lift shingles by breaking the seal that bonds them together, leaving your roof extremely vulnerable to weather damage.
A hail storm can leave dents and divots in shingles, destroying the protective granules that preserve against rain and sun damage.

How do I know if I need a roof inspection?

If your house been through a storm, you are missing shingles, your residence was hit with severe hail, or you simply want to have peace of mind, we strongly recommend getting your free inspection today.

We can also determined if there is enough damage to warrant an insurance claim, or if it is just an isolated issue a patch is all that is needed.

What is your typical process for working with a new customer?

Most customers quickly schedule a free ‘26 point inspection’ by calling us at (972) 972-4727. We will come out and thoroughly inspect the roof, give you the satellite measurements, all within 24 hours to avoid any further damage to the home.
After the inspection, we leave the homeowner with all the damage details, and a no obligation, quote for the repair. Then you sit back, and we get to work.